Returns & Refunds

If there is an issue with your item or order, contact us as soon as possible. We will review the item condition, order record and applicable rules before assisting.

Before contacting us, prepare

• Your order number or purchase email.
• Photos or video showing damage, missing parts or product issues.
• Photos of the package and shipping label when a delivery issue is involved.

Return conditions

• Items usually need to be unused, clean, complete with accessories and in original packaging.
• Used, damaged, incomplete or hygiene-sensitive items that cannot be resold may not qualify for return.
• If you receive the wrong item, missing parts or clear shipping damage, contact us soon after delivery.

Refund method

• Eligible refunds are usually returned to the original payment method.
• Bank or payment-provider processing times may vary.
• This page does not limit any consumer rights that apply in your location.