Returns & Refunds Policy / Returns & Refunds

Last updated / Last updated: 2026-08-03

General return window / General return window

Subject to the exceptions listed below and local mandatory consumer laws, you may request a return within 30 calendar days of delivery of your order. Items should be unused, clean, complete with accessories and tags, and retain original packaging and proof of purchase wherever possible.

How to apply / How to request a return

1. PassContact usContact us via this page or email and provide the order number, reason for application and necessary photos.
2. Wait for us to confirm eligibility, return address, and instructions via email.
3. Please do not send it back without confirmation; different products may correspond to different return locations.

Return shipping and product issues / Return shipping and product issues

• Return shipping due to change of mind, size or color selection will be borne by the customer.
• If we receive incorrect, missing parts, damaged goods in transit, or goods confirmed to have quality problems, we will bear the reasonable costs of reissue, exchange, or return.
• It is recommended that you contact us within 48 hours after signing for transportation damage along with photos of the packaging and logistics manifest for timely verification with the carrier; this suggestion does not limit your rights granted by applicable laws.

Inspection and refund timing / Inspection and refund timing

Once your return arrives, we usually complete the inspection and notify you of the results within 5 working days. Once approved, we typically initiate a refund to the original payment method within 10 business days. It may take a few more business days for your bank, credit card institution or PayPal to arrive.

Where required by applicable law, eligible refunds include standard delivery charges for the original order. Additional charges for expedited shipping are non-refundable, unless otherwise required by law or due to error on our part.

Exchanges and cancellations / Exchanges and cancellations

If you need to change colors or models, please contact us first to confirm inventory. Undelivered orders can be canceled; after the order is issued, it must be processed according to the return process.

Returns/Exclusions Not Applicable or Restricted

To the extent permitted by applicable law, returns may not be available for custom or personalized items, sealed items that have been opened and are not suitable for resale for hygienic reasons, gift cards, and items that are clearly damaged by misuse or human damage. This policy applies to promotional items, unless the item page is clearly marked as final sale to the extent permitted by law.

EU, EEA and UK consumers / EU, EEA and UK consumers

If local law applies, consumers can generally exercise their statutory right of withdrawal without reason within 14 calendar days after receipt of the last item in the order. Mandatory rights provided by local law take precedence over any lower standards in this policy. Please contact us in writing within the deadline and we will provide return instructions.

Business and contact information / Business and contact information

Store name / Store name: EdenStore

Legal business entity: 深圳市君熙科技有限公司 (Shenzhen Junxi Technology Co., Ltd., English reference)

Business address: No. 6C, Xiangruiyuan, Taoyuan Street, Shenzhen, Guangdong 518000, China

Customer support email: freddai1983@gmail.com

Customer support phone: +86 133 0296 0606