Shipping Instructions / Shipping

Last updated / Last updated: 2026-08-03

We arrange cross-border delivery from China. Available countries, shipping methods, fees, and estimated delivery times shown at checkout depend on the shipping address, product, and order value. The information displayed on the checkout page takes precedence.

Order processing / Order processing

• Paid orders are usually processed within 1-3 business days.
• Inventory verification, address issues, weekends or Chinese legal holidays may extend processing time.
• If you need to correct or cancel your order, please contact us as soon as possible before shipping; it usually cannot be intercepted after shipping.

Estimated transit times / Estimated transit times

• Standard: It usually takes 7-20 business days after shipment.
• Expedited: Typically 4-10 business days after shipping (only available in areas where this option is available at checkout).

The above are estimated times and not guaranteed delivery dates. Customs inspections, severe weather, carrier delays, peak seasons and remote areas may extend shipping times.

Tracking, duties and addresses / Tracking, duties and addresses

• When the carrier provides a tracking number, we will send or display the tracking information on the order page.
• Unless otherwise stated on the checkout page, any import taxes, duties or handling fees imposed by the destination country are the responsibility of the recipient.
• Customers should verify name, phone number, full address and postal code before making payment. The customer may be responsible for re-delivery costs due to incorrect address or no one to sign for delivery.

Lost, damaged or incorrect orders / Lost, damaged or incorrect orders

If there is no logistics update for the order for a long time, or if you receive damaged, missing parts or wrong goods, please contact us throughContact usSubmit the order number, logistics order and product photos on the page. We will check and provide reissue, exchange or refund options as appropriate.

Business and contact information / Business and contact information

Store name / Store name: EdenStore

Legal business entity: 深圳市君熙科技有限公司 (Shenzhen Junxi Technology Co., Ltd., English reference)

Business address: No. 6C, Xiangruiyuan, Taoyuan Street, Shenzhen, Guangdong 518000, China

Customer support email: freddai1983@gmail.com

Customer support phone: +86 133 0296 0606